Field Service Engineer - San Antonio

ARxIUM INC; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical/RX/Dental/Vision benefits

Flexible work schedule

Job summary

ARxIUM INC in San Antonio is seeking a Field Engineer to provide installation and maintenance for pharmacy automation systems. Candidates should have a technical degree and at least 7 years of field service experience, including troubleshooting and customer interaction.

The position requires excellent communication skills, the ability to perform emergency repairs, and a willingness to travel. Benefits include a competitive salary and flexible work schedule.

Join us to make a difference in pharmacy technology!

Qualifications

• 7+ years of direct field service experience troubleshooting computerized electro-mechanical systems.
• Strong background in mechanical, electrical, or biomedical engineering preferred.
• Experience in customer interaction in a service capacity.

Responsibilities

• Perform installation and maintenance of ARxIUM systems at customer facilities.
• Provide emergency break-fix service calls for equipment failures.
• Refine PLC coding and validate system performance.
• Complete administrative requirements such as paperwork and reports.

Skills

Customer centered communication

Troubleshooting

Preventive maintenance

Break-fix service

Education

Diploma or degree in technical field

Tools

PLC coding

Automation systems

Job description

Are you ready to be part of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

Benefits

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401(k) plan with employer match
• Flexible work schedule

About The Role

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSE must have excellent, customer centered, communication skills.

Please note that this position involves travel requirements.

Who We're Looking For

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• Conveyor and Automation experience.
• Engineering and Electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro‑mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

What You'll Be Doing

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break‑fix service calls.
• Refine and validate PLC coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements.
• Responsible for following up on open issues, tickets and escalations.
• Work outside normal business hours may be required to service products.
• Perform other duties as required.