Remote Field Service Engineer - 2nd Shift

Intuitive; Cleveland (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Intuitive is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products within a designated region. You will ensure service agreements and warranties are met while delivering outstanding customer service and technical expertise.

This role requires electro-mechanical systems knowledge, travel up to 75%, and the ability to train customers and colleagues. Safety, compliance, and accurate reporting are essential in daily activities.

Qualifications

• Associate degree or equivalent training/experience preferred.
• Willingness to travel up to 75% to fulfill role requirements.
• Ability to obtain and maintain vendor credentialing for operating rooms.
• Proven problem-solving and communication skills.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products across designated areas.
• Provide technical support to end-users and colleagues; document service activities and generate reports.
• Conduct training sessions at facilities, training centers, and hospitals.
• Coordinate hardware delivery and installation; adhere to HIPAA and OR protocols.

Skills

Team collaboration

Issue diagnosis

Time management

Travel up to 75%

Ad hoc tasks

Within 30 miles of territory

Flex shift

Customer service

Education

Associate’s degree

Job description

Intuitive is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products within a designated region. You will ensure service agreements and warranties are met while delivering outstanding customer service and technical expertise.

This role requires electro-mechanical systems knowledge, travel up to 75%, and the ability to train customers and colleagues. Safety, compliance, and accurate reporting are essential in daily activities.