Field Service Engineer — 2nd Shift, Medical Robotics

Intuitive; Kentucky; On-site; USD 75,000 - 105,000; Full time

Job summary

Intuitive, a global leader in robotic-assisted surgery, seeks a Field Service Engineer 2 to install, support, and service our devices across designated regions. You will troubleshoot electro-mechanical systems, perform preventive maintenance, and ensure compliance with HIPAA and OR protocols while delivering exceptional customer service.

Preferred candidates hold an Associate degree and 1–3 years of field service experience, with strong communication skills and the ability to travel up to 75%.

Qualifications

• Demonstrated ability to work effectively in a team and with stakeholders.
• Strong problem-solving skills with ability to diagnose issues efficiently.
• Excellent time management, accuracy, and documentation skills.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products within territory.
• Provide technical support to end-users and colleagues; conduct training sessions.
• Document service activities, report to stakeholders, and complete administrative tasks on time.

Skills

Team collaboration

Problem-solving

Time management

Travel readiness

Customer service

Communication skills

Flexibility with shifts

Documentation

Education

Associate degree in related field

Job description

Intuitive, a global leader in robotic-assisted surgery, seeks a Field Service Engineer 2 to install, support, and service our devices across designated regions. You will troubleshoot electro-mechanical systems, perform preventive maintenance, and ensure compliance with HIPAA and OR protocols while delivering exceptional customer service.

Preferred candidates hold an Associate degree and 1–3 years of field service experience, with strong communication skills and the ability to travel up to 75%.