Remote Field Service Architect, SaaS Solutions

Zinier; Boston (MA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Zinier, a remote-first company, seeks a seasoned Solution Architect to transform complex technical requirements into scalable, customer‑centric Field Service Management solutions. You will partner with lead architects to define scope, document processes, and align stakeholders across product, development, and cross‑functional teams.

Remote-friendly, US-based location; travel occasional. You will evaluate features, configure product capabilities, and provide post‑implementation support while

Qualifications

• 6-12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier's product roadmap and delivery methodology.

Skills

Field Service Management

Solution Architecture

SaaS

Agile delivery

JIRA

Confluence

Stakeholder management

English communication

Tools

JIRA

Confluence

Job description

Zinier, a remote-first company, seeks a seasoned Solution Architect to transform complex technical requirements into scalable, customer‑centric Field Service Management solutions. You will partner with lead architects to define scope, document processes, and align stakeholders across product, development, and cross‑functional teams.

Remote-friendly, US-based location; travel occasional. You will evaluate features, configure product capabilities, and provide post‑implementation support while