Remote Field Operations Supervisor – Public Safety Tech

Comtech Telecommunications Corp.; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

Comtech Telecommunications Corp. is seeking a Supervisor, Field Operations in Columbus, OH. You will supervise installation and maintenance technicians at PSAPs and data centers, mentor staff, and coordinate with the NG911 program manager to ensure project success.

The role reports to the Senior Manager, Field Services and requires frequent travel within Ohio. The position is remote in Columbus with responsibilities across the State of Ohio and the Allerium division.

Qualifications

• 3-5 or more years of related experience, including supervisory experience.
• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, certifications, training, or work experience.

Responsibilities

• Supervise, mentor and handle direct reporting of installation and maintenance technicians. Review deliverables, scheduling and mitigate issues affecting internal teams or the client.
• On-site involvement in milestones including installation, testing or quality checks of projects as mentoring by example.
• Report functionally to the Comtech NG911 Program Manager; serve as PM's primary contact for installation and maintenance.
• Communicate with client, cross functional teams, and external providers; maintain responsiveness via emails, service requests, etc.
• Build rapport with local PSAP management, supervisors and staff through calls and on-site visits.
• Be first point of escalation for deployment, installation, break-fix and customer escalation during business hours.
• Frequent travel within the State of Ohio will be required.
• Other appropriate duties as assigned by Field Services Manager.

Skills

Supervisory experience

Education

Associate degree in technical field

Job description

Comtech Telecommunications Corp. is seeking a Supervisor, Field Operations in Columbus, OH. You will supervise installation and maintenance technicians at PSAPs and data centers, mentor staff, and coordinate with the NG911 program manager to ensure project success.

The role reports to the Senior Manager, Field Services and requires frequent travel within Ohio. The position is remote in Columbus with responsibilities across the State of Ohio and the Allerium division.