Remote Field Operations Leader - Brand Ambassadors

2020 Companies, Inc.; Detroit (MI); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Monthly bonus incentive

Next day pay with DailyPay

Medical, dental, and vision benefits

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

2020 Companies is seeking a Field Operations Manager in Detroit, MI to coach, develop, and motivate Brand Ambassadors across an assigned territory. You will drive performance through hands-on field leadership and strategic execution of retail programs.

The role requires strong leadership, excellent communication, willingness to travel, and the ability to analyze performance metrics to deliver measurable results.

Qualifications

• Bachelor's degree preferred; equivalent work experience considered.
• Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role.
• Proven ability to coach, motivate, and develop field-based teams.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with reporting tools, performance tracking, and Microsoft Office applications.
• Ability to travel extensively throughout an assigned territory.
• Valid driver's license, reliable transportation, and ability to meet travel requirements.

Responsibilities

• Recruit, onboard, train, coach, and develop Brand Ambassadors
• Conduct regular field visits, ride-alongs, and performance evaluations
• Monitor and analyze performance metrics, identifying opportunities for improvement
• Implement coaching plans and corrective actions to drive results
• Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards
• Manage territory coverage, scheduling, and workforce deployment
• Audit field execution and reporting for accuracy, quality, and consistency
• Build and maintain positive relationships with retail partners and store management
• Resolve field challenges and provide operational support to team members
• Communicate performance updates, trends, and recommendations to leadership
• Support special events, market activations, and strategic initiatives as needed

Skills

Coaching

Team leadership

Leadership

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree preferred; equivalent work experience

Tools

Microsoft Office

Job description

2020 Companies is seeking a Field Operations Manager in Detroit, MI to coach, develop, and motivate Brand Ambassadors across an assigned territory. You will drive performance through hands-on field leadership and strategic execution of retail programs.

The role requires strong leadership, excellent communication, willingness to travel, and the ability to analyze performance metrics to deliver measurable results.