Field Bioinformatics Scientist - Customer Enablement

PacBio; Portland (OR); On-site; USD 93,000 - 140,000; Full time

Job summary

PacBio is seeking an experienced bioinformatics support scientist to enable and support data analysis for customers and collaborators. You will train customers on PacBio data analysis, support pre- and post-sales, perform data analysis, and act as the bridge between customers and PacBio.

The role combines bioinformatics, molecular biology, and software expertise, requiring strong communication with customers and internal teams in a fast-paced commercial environment. Travel up to 20% is expected.

Qualifications

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field.
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry.
• Well-experienced with high throughput DNA sequencing data analyses and pipelines.
• Knowledge of state-of-the-art sequence analysis tools and workflows (alignment, variant calling, de novo assembly, genome visualization, transcript mapping).
• Understanding of Unix systems administration, networking, and large-scale compute hardware.
• Experience with bash scripting, Python, and R.
• Excellent troubleshooting capabilities and customer support experience.
• Track record of presenting scientifically to internal and external audiences.
• Excellent verbal, written, and interpersonal communication skills.
• Strong time management and cross-functional teamwork.
• Customer-focused mindset and ability to relate to customers at different levels.
• Good networking and customer relationship building skills.
• Ability to work in a fast paced and growing commercial environment.
• Valid driver’s license with a clean driving record.
• Live near an international airport.

Responsibilities

• Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software.
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software.
• Be the primary contact for customers to understand their sequencing data.
• Ensure timely bioinformatics and software assistance in response to customer inquiries.
• Support sales in conducting scientific presentations, technical discussions, and customer meetings.
• Work closely with application specialists, sales, service engineers, and technical support.
• Provide customer feedback to product marketing and software development.
• Support roll-out of new software and assist with software installations.
• Work with customers and internal teams to prepare new instruments installations.
• The role is field based, with up to 20% travel for onsite support and training.

Skills

Bioinformatics

Customer support

Training customers

Presentation skills

Time management

Team player

Education

MSc/PhD in life sciences or bioinformatics

Tools

bash scripting

Python

R

Unix administration

SMRT Link

WDL/Snakemake/Nextflow

Job description

PacBio is seeking an experienced bioinformatics support scientist to enable and support data analysis for customers and collaborators. You will train customers on PacBio data analysis, support pre- and post-sales, perform data analysis, and act as the bridge between customers and PacBio.

The role combines bioinformatics, molecular biology, and software expertise, requiring strong communication with customers and internal teams in a fast-paced commercial environment. Travel up to 20% is expected.