Field-Based Bioinformatics Support Scientist

PacBio; Washington (Washington County); On-site; USD 93,400 - 140,000; Full time

Job summary

PacBio (NASDAQ PACB) is seeking an experienced bioinformatics support scientist to train customers on PacBio data analysis, support customers pre- and post-sales, perform data analysis, and act as a bridge between customers and PacBio.

The role combines bioinformatics, molecular biology, and software expertise, with field-based duties, up to 20% travel for onsite support and training.

Qualifications

• MSc/PhD in life sciences, bioinformatics, or related field.
• 2+ years’ experience in bioinformatics, data management, or tech support.
• Experience with high throughput DNA sequencing data analyses and pipelines.
• Knowledge of sequence analysis tools and workflows (alignment, variant calling, de novo assembly).
• Unix systems admin, networking, and large-scale compute hardware.
• Bash scripting, Python, and R.

Responsibilities

• Assist and enable customers to ensure successful use of PacBio data analysis software.
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link.
• Be the primary contact for customers to understand their sequencing data.
• Ensure timely bioinformatics and software assistance in response to customer inquiries.
• Support sales with scientific presentations, technical discussions, and customer meetings.
• Collaborate with application specialists, sales, service engineers, and technical support.
• Provide customer feedback to product marketing and software development.
• Support roll-out of new software and assist with software installations.
• Coordinate with customers and internal teams to prepare new instrument installations.
• Travel up to 20% for onsite support and training.

Skills

Bioinformatics

Python

R

Unix/Linux

Bash scripting

Data analysis

Customer support

Communication skills

Training

Travel willingness

Education

MSc/PhD in life sciences, bioinformatics, or related field

Bioinformatics or related field

Tools

PacBio HiFi data tools

SMRT Link software

WDL/Snakemake/Nextflow

Salesforce (CRM)

Job description

PacBio (NASDAQ PACB) is seeking an experienced bioinformatics support scientist to train customers on PacBio data analysis, support customers pre- and post-sales, perform data analysis, and act as a bridge between customers and PacBio.

The role combines bioinformatics, molecular biology, and software expertise, with field-based duties, up to 20% travel for onsite support and training.