Remote Fiber Support Analyst

Verizon; Village of Garden City (NY); Remote; USD 39,000 - 101,000; Full time

Job summary

Verizon is seeking a remote technical support specialist for our Fios customers. You will handle calls related to voice, data, and video services, troubleshoot issues, and provide clear guidance from a home-based setup.

The role requires a related Associate Degree or 2+ years in a call center environment, with flexibility to work evenings and weekends as needed. Training sessions may be held in-person occasionally.

Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.

Responsibilities

• Answer incoming calls from customers with order inquiries and trouble reports.
• Provide service support for Voice, Data, and Video via fiber and copper networks.
• Analyze and isolate trouble conditions and document reports.
• Configure customer equipment and communicate technical information clearly.
• Work evenings, weekends, holidays, and unscheduled shifts as needed.

Skills

Customer service excellence

Communication skills

Positive attitude

Education

Associate Degree

2+ years experience

Job description

Verizon is seeking a remote technical support specialist for our Fios customers. You will handle calls related to voice, data, and video services, troubleshoot issues, and provide clear guidance from a home-based setup.

The role requires a related Associate Degree or 2+ years in a call center environment, with flexibility to work evenings and weekends as needed. Training sessions may be held in-person occasionally.