Remote Fiber Support Analyst — Troubleshooter

Verizon; Freehold (NJ); Remote; USD 36,000 - 78,000; Full time

Job summary

Verizon is seeking a remote customer support professional to assist Fios customers with voice, data, and video services. You will troubleshoot issues, provide service support, and communicate technical information to customers.

The role requires flexibility to work evenings, weekends, holidays, and unscheduled shifts as needed. In this remote position, you will work from home with occasional in-person trainings.

Responsibilities

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.

Job description

Verizon is seeking a remote customer support professional to assist Fios customers with voice, data, and video services. You will troubleshoot issues, provide service support, and communicate technical information to customers.

The role requires flexibility to work evenings, weekends, holidays, and unscheduled shifts as needed. In this remote position, you will work from home with occasional in-person trainings.