Remote Fiber Support Specialist

Verizon; Newport News (VA); Remote; USD 31,000 - 73,000; Full time

Job summary

Verizon is seeking a remote call center specialist to support Fios customers with voice, data, and video services. You will troubleshoot hardware, software, networks, and devices while guiding customers through configuration and resolution.

The role emphasizes excellent communication, professional service, and flexible evening/weekend availability. Applicants ideally have a related Associate Degree or 2+ years in technical support, with prior call center experience.

Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.
• Excellent communication skills and a positive, professional attitude.

Responsibilities

• Answer incoming calls from customers with order inquiry and/or trouble reports.
• Provide service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Analyze and isolate trouble conditions and create/sort trouble reports.
• Utilize knowledge of communication and networking components to provide service support and configure customer equipment.
• Communicate clearly and professionally, delivering technical information to the audience.
• Work evenings, weekends, holidays and unscheduled shifts as required by the business.

Skills

2+ years' relevant experience

Technical support call center

Excellent communication skills

Education

Associate Degree

Job description

Verizon is seeking a remote call center specialist to support Fios customers with voice, data, and video services. You will troubleshoot hardware, software, networks, and devices while guiding customers through configuration and resolution.

The role emphasizes excellent communication, professional service, and flexible evening/weekend availability. Applicants ideally have a related Associate Degree or 2+ years in technical support, with prior call center experience.