Remote FEHB/PSHB Eligibility Verifications Specialist

Maximus; Madison (WI); Remote; USD 19,000 - 26,000; Full time

Job summary

Maximus is seeking an Eligibility Verification Specialist to support the FEHB and PSHB programs, handling inbound calls for dependent eligibility verification. The CSR II will assist enrollees with portal access, document submission, and navigation of program resources.

Remote: must reside within 50 miles of Lawrence, KS; position is contingent upon contract award. Essential duties include handling inquiries, using systems to track interactions, and escalating complex questions per approved

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels.
• Handles routine calls and may deviate from scripts when needed.
• Uses computerized systems for tracking information gathering and troubleshooting.
• Provides feedback on call trends, processes, procedures and training.
• Escalates complex questions and potential fraud indicators per procedures.

Skills

Customer service

Education

High School diploma

Job description

Maximus is seeking an Eligibility Verification Specialist to support the FEHB and PSHB programs, handling inbound calls for dependent eligibility verification. The CSR II will assist enrollees with portal access, document submission, and navigation of program resources.

Remote: must reside within 50 miles of Lawrence, KS; position is contingent upon contract award. Essential duties include handling inquiries, using systems to track interactions, and escalating complex questions per approved