Remote Eligibility & Inbound Support Specialist

Maximus; Kansas; Remote; USD 42,000 - 56,000; Full time

Job summary

Maximus, Inc. is seeking an Eligibility Verification Specialist to support FEHB/PSHB compliance and verification programs. This CSR II role provides inbound telephone support for enrollees, answering questions about eligibility verification requirements, documentation, deadlines, and portal navigation.

The position is remote with the requirement to reside within 50 miles of Lawrence, KS. Contingent upon contract award, it offers the chance to contribute to federal benefits programs while

Responsibilities

• Provides customer service for basic and routine inquiries and problems via telephone, emails, web chats, or written letters.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Job description

Maximus, Inc. is seeking an Eligibility Verification Specialist to support FEHB/PSHB compliance and verification programs. This CSR II role provides inbound telephone support for enrollees, answering questions about eligibility verification requirements, documentation, deadlines, and portal navigation.

The position is remote with the requirement to reside within 50 miles of Lawrence, KS. Contingent upon contract award, it offers the chance to contribute to federal benefits programs while