Remote FEHB Eligibility Verification Specialist

Maximus; Salt Lake City (UT); Remote; USD 19,000 - 26,000; Full time

Job summary

Maximus is seeking an Eligibility Verification Specialist to support the FEHB Verification program for Federal Employees Health Benefits enrollees. The CSR II role focuses on inbound calls, portal access, and accurate documentation while protecting sensitive information.

The ideal candidate will have basic customer service experience, be US citizen, and able to obtain required security clearances. This remote position requires living within 50 miles of Lawrence, KS.

Qualifications

• High School diploma or equivalent required, with at least 6 months of customer service experience.
• Ability to handle basic inquiries and document interactions accurately.
• Must be able to obtain and maintain required government clearances and security training.
• U.S. Citizenship required.

Responsibilities

• Provide customer service for basic inquiries via phone, email, web chat, or written correspondence.
• Handle routine calls and may deviate from scripts when needed.
• Use the system to track information and troubleshoot issues.
• Provide feedback on call trends, processes, and training needs.
• Escalate complex questions or potential fraud indicators per procedures.

Skills

Customer service

Phone support

Documentation

Privacy & security

Portal support

Education

High School diploma or equivalent

Tools

OPM FEHB Portal

Case management system

Job description

Maximus is seeking an Eligibility Verification Specialist to support the FEHB Verification program for Federal Employees Health Benefits enrollees. The CSR II role focuses on inbound calls, portal access, and accurate documentation while protecting sensitive information.

The ideal candidate will have basic customer service experience, be US citizen, and able to obtain required security clearances. This remote position requires living within 50 miles of Lawrence, KS.