Remote FEHB Eligibility Verification Specialist

Maximus; Dover (DE); Remote; USD 22,000 - 34,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Maximus is seeking an Eligibility Verification Specialist to support FEHB/PSHB programs. This CSR II role handles inbound calls about dependent eligibility verification, documentation, deadlines, and case status, with portal access support and privacy safeguards.

Remote position within 50 miles of Lawrence, KS; equipment provided. Contingent on contract award and successful background checks. Salary ranges posted from $16.33 to $24.78 hourly.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, or written letters).
• Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
• Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.

Skills

Customer service

Phone support

Data entry

Education

High School diploma or equivalent

Job description

Maximus is seeking an Eligibility Verification Specialist to support FEHB/PSHB programs. This CSR II role handles inbound calls about dependent eligibility verification, documentation, deadlines, and case status, with portal access support and privacy safeguards.

Remote position within 50 miles of Lawrence, KS; equipment provided. Contingent on contract award and successful background checks. Salary ranges posted from $16.33 to $24.78 hourly.