Remote FEHB Eligibility Verifier & Support Specialist

Maximus; Lansing (MI); Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Maximus is seeking an Eligibility Verification Specialist to support FEHB and PSHB programs for enrollees. The CSR II handles inbound calls, answers questions on eligibility, documentation, deadlines, and case status, and helps with Portal access and document submission.

This remote position requires residence within 50 miles of Lawrence, KS, and contingent on contract award. Strong attention to privacy, accuracy, and customer service is essential.

Qualifications

• Inbound customer support experience preferred.
• Ability to navigate portals and document interactions accurately.
• Strong attention to privacy and data handling requirements.

Responsibilities

• Provides customer service for basic and routine inquiries via telephone, emails, chats, or written letters.
• Uses computerized systems for tracking and information gathering.
• Documents each interaction in the FEHB Portal or other systems of record.
• Escalates complex questions per procedures.
• Assists enrollees with Portal access and document submission.

Skills

Customer service

Data entry

Communication

Education

High School diploma or equivalent

Tools

OPM FEHB Portal

Job description

Maximus is seeking an Eligibility Verification Specialist to support FEHB and PSHB programs for enrollees. The CSR II handles inbound calls, answers questions on eligibility, documentation, deadlines, and case status, and helps with Portal access and document submission.

This remote position requires residence within 50 miles of Lawrence, KS, and contingent on contract award. Strong attention to privacy, accuracy, and customer service is essential.