Remote Eligibility Verifier - FEHB/PSHB Support

Maximus; Olympia (WA); Remote; USD 19,000 - 26,000; Full time

Job summary

Maximus is seeking an Eligibility Verification Specialist to support FEHB/PSHB programs. This CSR II role focuses on inbound calls from enrollees, answering questions on dependent eligibility, documentation, deadlines, and case status, while guiding users in portal access and document submission.

Remote role with requirement to reside within 50 miles of Lawrence, KS; some duties involve using scripts, protecting PII/PHI, and documenting each interaction in the system of record.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including background checks.

Responsibilities

• Provide inbound telephone support for FEHB/PSHB enrollment and dependent eligibility questions.
• Navigate portals, assist with document upload, and resolve routine eligibility issues.
• Document interactions accurately in the FEHB Portal or approved system of record.
• Escalate complex inquiries and adhere to privacy and security requirements.

Skills

Customer service

Phone support

Data entry

Education

High School diploma or equivalent

Job description

Maximus is seeking an Eligibility Verification Specialist to support FEHB/PSHB programs. This CSR II role focuses on inbound calls from enrollees, answering questions on dependent eligibility, documentation, deadlines, and case status, while guiding users in portal access and document submission.

Remote role with requirement to reside within 50 miles of Lawrence, KS; some duties involve using scripts, protecting PII/PHI, and documenting each interaction in the system of record.