Federal Disaster Assistance Representative

Fortuity; Phoenix (AZ); Remote; USD 48,000 - 50,000; Full time

Job summary

Fortuity Calling, LLC is urgently hiring Customer Service Representatives to support a federal disaster assistance program and help individuals access critical resources. Start dates range October 17–19, 2026, with full-time, temporary assignments and onsite/remote options in Columbus, OH or Phoenix, AZ.

Training, compliance, and confidentiality are emphasized. Excellent English communication, strong customer service skills, and reliability are essential; Spanish not required.

Qualifications

• Must have strong verbal and written English communication skills.
• High school diploma or GED required.
• Experience in customer service or contact centers preferred.
• Ability to navigate multiple computer applications concurrently.
• Must pass federal suitability and background checks.

Responsibilities

• Answer inbound calls from individuals seeking federal disaster assistance.
• Assist customers with disaster assistance registrations, applications, and inquiries.
• Provide accurate information about available assistance programs and resources.
• Deliver compassionate, patient, and professional customer service.
• Accurately document customer interactions and update data in systems.
• Follow scripts and federal security requirements; protect confidential information.
• Meet performance expectations for quality, attendance, accuracy, and productivity.
• Participate in required training and coaching.

Skills

English proficiency

Customer service

Active listening

Multitasking

Data entry

Empathy

Attendance reliability

Federal suitability

Education

High school diploma or GED

Tools

CRM systems

Job description

URGENT HIRING – Customer Service Representative | Federal Disaster Assistance

Fortuity Calling, LLC

Expected Start Date: October 17–19, 2026 – IMMEDIATE HIRING!

Pay: $23.28–$24.12 per hour (including Health & Wellness stipend; location-specific compensation subject to confirmation)

Job Type: Full-Time, Temporary Assignment

Work Locations:

• Columbus, OH: Onsite at 775 W. Broad Street, Columbus, OH 43222
• Phoenix, AZ: Remote – Must reside in the Phoenix metropolitan area

URGENT HIRING – IMMEDIATE OPENINGS!

Fortuity Calling is urgently hiring Customer Service Representatives to support a federal disaster assistance program, with positions expected to start October 17–19, 2026!

We are seeking dependable, compassionate, and detail-oriented individuals who are ready to move quickly through the hiring and onboarding process.

This is an opportunity to make a meaningful difference by helping individuals and families impacted by natural disasters access critical assistance and resources.

Candidates must be available to begin work between October 17 and October 19, 2026, and complete all required pre-employment screening and onboarding requirements.

English-speaking applicants are encouraged to apply. Spanish language proficiency is not required.

What You’ll Do

• Answer inbound calls from individuals seeking federal disaster assistance.
• Assist customers with disaster assistance registrations, applications, and general inquiries.
• Provide accurate information about available assistance programs and resources.
• Deliver compassionate, patient, and professional customer service.
• Accurately document customer interactions and update information in computer systems.
• Follow established procedures, scripts, and federal security requirements.
• Protect confidential and sensitive customer information.
• Meet performance expectations for quality, attendance, accuracy, and productivity.
• Participate in required training and coaching.

What We’re Looking For

Required Qualifications

• Must be at least 18 years of age.
• Must be a U.S. citizen due to federal program requirements.
• High school diploma or GED.
• Strong verbal and written English communication skills.
• Excellent customer service and active listening skills.
• Ability to navigate multiple computer applications simultaneously.
• Strong attention to detail and accurate data entry skills.
• Ability to remain calm, professional, and empathetic when assisting customers in stressful situations.
• Reliable attendance and flexibility to work assigned schedules.
• Ability to complete required federal suitability and background screening.
• Must be available to start October 17–19, 2026.

Preferred Qualifications

• Previous customer service or contact center experience.
• Experience supporting government programs, healthcare, insurance, or other regulated services.
• Experience handling high-volume inbound calls.
• Familiarity with customer relationship management (CRM) systems.

Compensation & Benefits

Total Hourly Compensation: $23.28–$24.12, depending on work location and applicable federal wage requirements.

Compensation includes an hourly base wage and a Health & Wellness fringe benefit contribution, as applicable.

• Competitive hourly compensation.
• Health & Wellness benefits in accordance with applicable federal contract requirements.
• Paid training.
• Opportunities to gain valuable federal program experience.
• Supportive, team-oriented work environment.

Final compensation details will be provided during the hiring process.

Training & Scheduling

• Anticipated Start Date: October 17–19, 2026.
• Full-time employment, approximately 40 hours per week.
• Regular schedules may include evenings, weekends, and holidays depending on program needs.
• Reliable attendance throughout training and employment is essential.
• Candidates must be able to complete onboarding requirements promptly.

Federal Program Requirements

• Be U.S. citizens.
• Successfully complete required background checks and federal suitability screening.
• Complete all required employment documentation promptly.
• Complete mandatory security, privacy, and program-specific training.
• Comply with federal information security and confidentiality requirements.

Employment and assignment are contingent upon successfully meeting all applicable federal screening and onboarding requirements. The anticipated start date may change based on government approval and operational needs.

About Fortuity Calling

Fortuity Calling is a U.S.-based customer experience and contact center services company headquartered in Columbus, Ohio. We provide high-quality customer support services while creating meaningful employment opportunities in the communities we serve.

Our mission is to connect people with opportunities and deliver exceptional service through a committed, people-focused workforce.

Fortuity Calling, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available during the application and hiring process.