Remote Federal AWS Connect Developer — AI-Driven Cloud Solutions

Thunder Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Stock options

Mentorship & certifications

Remote work & generous leave

Job summary

Thunder Inc. is hiring a Federal Developer – AWS/Amazon Connect to design and deploy scalable cloud and AI-powered contact center solutions. The role emphasizes AWS expertise, Salesforce integration, and a strong focus on automation, CI/CD pipelines, and agentic architectures.

The position is remote within the United States with occasional travel to Arlington, VA. You will collaborate with cross-functional teams to architect, optimize, and manage cutting-edge AWS-based contact center solutions,

Qualifications

• U.S. Citizenship and ability to obtain Public Trust clearance.
• At least one AWS Associate-level certification (Developer or Solutions Architect).
• Salesforce certifications (Platform Developer I, etc.).
• Experience with APEX development and Salesforce customization.
• Familiarity with Agile, DevOps, and CI/CD practices.
• Experience deploying Service Cloud Voice with Amazon Connect and Salesforce integration.
• Knowledge of ACXD, Bedrock Agents, or similar agentic frameworks is a plus.
• Strong English communication skills, written and spoken.

Responsibilities

• Architect and build AWS Connect infrastructure using API Gateway, Lambda, Lex, Polly, Kinesis, and more.
• Develop automation scripts (e.g., CloudFormation) to optimize CI/CD and cloud integrations.
• Translate business processes into Amazon Connect and Salesforce integrated solutions.
• Collaborate with cross-functional teams on architecture and delivery.
• Stay current with AWS and Salesforce releases to improve CRM functionality.
• Design and implement agentic and real-time voice AI workflows.
• Manage version control, testing, and automated deployments for conversational apps.

Skills

AWS Associate-level cert

Salesforce certs

APEX development

CI/CD pipelines

Agile/DevOps

Lightning Web Components

English fluency

Job description

Thunder Inc. is hiring a Federal Developer – AWS/Amazon Connect to design and deploy scalable cloud and AI-powered contact center solutions. The role emphasizes AWS expertise, Salesforce integration, and a strong focus on automation, CI/CD pipelines, and agentic architectures.

The position is remote within the United States with occasional travel to Arlington, VA. You will collaborate with cross-functional teams to architect, optimize, and manage cutting-edge AWS-based contact center solutions,