Federal Developer - AWS/Amazon Connect

Thunder, Inc; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Stock options

Mentorship & certifications

Remote work & generous leave

Job summary

Thunder Inc. is hiring a Federal Developer – AWS/Amazon Connect to design and deploy scalable cloud and AI-powered contact center solutions. The role emphasizes AWS expertise, Salesforce integration, and a strong focus on automation, CI/CD pipelines, and agentic architectures.

The position is remote within the United States with occasional travel to Arlington, VA. You will collaborate with cross-functional teams to architect, optimize, and manage cutting-edge AWS-based contact center solutions,

Qualifications

• U.S. Citizenship and ability to obtain Public Trust clearance.
• At least one AWS Associate-level certification (Developer or Solutions Architect).
• Salesforce certifications (Platform Developer I, etc.).
• Experience with APEX development and Salesforce customization.
• Familiarity with Agile, DevOps, and CI/CD practices.
• Experience deploying Service Cloud Voice with Amazon Connect and Salesforce integration.
• Knowledge of ACXD, Bedrock Agents, or similar agentic frameworks is a plus.
• Strong English communication skills, written and spoken.

Responsibilities

• Architect and build AWS Connect infrastructure using API Gateway, Lambda, Lex, Polly, Kinesis, and more.
• Develop automation scripts (e.g., CloudFormation) to optimize CI/CD and cloud integrations.
• Translate business processes into Amazon Connect and Salesforce integrated solutions.
• Collaborate with cross-functional teams on architecture and delivery.
• Stay current with AWS and Salesforce releases to improve CRM functionality.
• Design and implement agentic and real-time voice AI workflows.
• Manage version control, testing, and automated deployments for conversational apps.

Skills

AWS Associate-level cert

Salesforce certs

APEX development

CI/CD pipelines

Agile/DevOps

Lightning Web Components

English fluency

Job description

Federal Developer - AWS/Amazon Connect

Employment Type: Full-time, W2

Location: Remote - Must be located in the United States. While this position is primarily remote, it may require occasional travel to client sites and Thunder offices in Arlington, VA

Role Summary

As Thunder expands its AWS partnership, we're growing our Federal team and looking for an Amazon Connect Developer to help us build and optimize cutting-edge cloud solutions.

This role is not just about writing code—you will be playing a crucial role in developing cutting‑edge next‑generation contact centers leveraging Artificial Intelligence as part of the solution. You'll play a key role in architecting, optimizing, and managing advanced contact center solutions while working closely with cross-functional teams.

The ideal candidate will have a strong track record in AWS implementations, a foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions. At Thunder, we value technical expertise, but we're also looking for team players with a growth mindset, creative problem‑solving skills, and a passion for innovation. If you're ready to level up your AWS expertise, let's talk!

Responsibilities

• Architect and build AWS Connect infrastructure using a service‑oriented architecture and AWS core services (API Gateway, Lambda, Lex and Nova2Sonic (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more).
• Develop automation scripts (such as CloudFormation) to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone and AWS‑integrated Salesforce solutions.
• Collaborate with cross‑functional teams to design, implement, and manage AWS and Salesforce integrated projects.
• Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
• Conversational AI design and orchestration:
• Agentic Orchestration: "Design and deploy autonomous self‑service workflows using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect Contact Flows, orchestrating multi‑step task completion, API integrations, and seamless escalation to Salesforce Service Cloud Voice agents."
• Real‑Time Voice AI: "Prototype and integrate next‑generation voice AI architectures utilizing speech‑to‑speech foundation models (such as Amazon Nova 2 Sonic on Amazon Bedrock) alongside Lex and Contact Lens to deliver natural, low‑latency conversational experiences."
• CI/CD for Conversational AI: "Utilize the ACXD SDK and AWS CloudFormation/CDK to manage version control, testing, and automated deployment pipelines for conversational applications."

Qualifications

• Per contract requirements, U.S. Citizenship is required, with the ability to obtain a Public Trust clearance
• At least one AWS Associate‑level certification
  • AWS Certified Developer - Associate
  • AWS Certified Solutions Architect - Associate
• Salesforce Certifications (a plus):
  • Salesforce Certified Platform Developer I
  • Salesforce Consultant Certifications in Cloud areas of expertise
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Experience designing and deploying Service Cloud Voice with Amazon Connect (both out‑of‑the‑box AWS‑provided and Partner Telephony / BYOT models)
  • Contact Flow design for Partner Telephony (mapping CTR/Contact Attributes to Salesforce Voicecall records).
  • Real‑time transcription integration, Contact Lens, and real‑time agent assist.
  • Building custom Lightning Web Components (LWCs) for Omni‑Channel and voice call record layouts (not just Apex).
• Experience or strong foundational interest in Amazon Connect Agentic CX Designer (ACXD) or other agentic framework architectures (e.g., Bedrock Agents).
• Hands‑on exposure to speech‑to‑speech AI models (e.g., Amazon Nova 2 Sonic) or generative voice AI implementations.
• Familiarity with programmatic conversational lifecycle management using the ACXD SDK.
• Strong language skills - fluency in English, both written and verbal.

Salary Range

This role offers a competitive salary range for new hires of $110,000-$170,000. This salary range is just one component of the total compensation package - which will also include variable/incentive pay (quarterly bonuses) and stock options - and will be commensurate with job‑relevant experience, qualifications, and location.

Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders - We're a remote‑first, global team of curious, collaborative problem‑solvers. You'll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you're excited to build, innovate, and grow, you'll fit right in.
• Forge Your Own Path - At Thunder, you're not just filling a role - you're shaping it. Whether it's jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store for You

• Comprehensive Benefits with Sequoia - Medical, Dental, Vision, and Employer‑Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact - Stock options in a fast‑moving, high‑growth company. Every employee plays a part in what we're building. Come make your mark!
• Level Up Your Career - Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands‑on experience with cutting‑edge technology.
• Work from anywhere (well, almost) - Enjoy the freedom of remote work, flexible PTO (with a 2‑week minimum!), and generous leave policies - because the best work happens where you're happiest.
• People-First Flexibility - We're always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.