Remote Family Travel Planner & Concierge

Departuretravels; Austin (TX); Remote; USD 50,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join our remote team. You will guide clients through every stage of their travel journey, respond to inquiries, and help select destinations and options, all while delivering professional, timely communication.

This flexible remote opportunity is ideal for someone who enjoys customer service, organization, and travel planning while working hours that fit their lifestyle.

Qualifications

• Experience in customer service and travel planning.
• Excellent communication and organization.
• Ability to work remotely and manage multiple client journeys.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Travel planning

Communication

Organization

Remote work

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join our remote team. You will guide clients through every stage of their travel journey, respond to inquiries, and help select destinations and options, all while delivering professional, timely communication.

This flexible remote opportunity is ideal for someone who enjoys customer service, organization, and travel planning while working hours that fit their lifestyle.