Remote Family Support Specialist I — Public Assistance

Commonwealth of Kentucky; Beverly Hills (KY); À distance; USD 48 000 - 55 000; Plein temps

Résumé du poste

The Commonwealth of Kentucky, Department for Community Based Services, seeks a Family Support Specialist I. This role interviews clients for public assistance, reviews documentation, tracks case deadlines, and makes appropriate referrals to resources.

Telecommuting may be authorized; extensive office-based duties and fingerprint background checks apply. Minimum two years of college coursework required; experience with the public and strong communication skills are essential.

Qualifications

• Experience working with the public and strong communication skills.
• Ability to organize work, meet deadlines, and manage multiple cases.
• Demonstrated teamwork and adaptability in a public service environment.
• Capable of maintaining case records and following procedures.

Responsabilités

• Interview clients by phone or in person for Basic Public Assistance.
• Gather and review required documentation.
• Participate in training and observe other staff.
• Track processing deadlines for timely case activity and hearings.
• Identify resources and appropriate referrals.
• Enter case information and maintain case records.

Connaissances

Public interaction

Verbal communication

Written communication

Time management

Teamwork

Formation

Two years college coursework

Description du poste

The Commonwealth of Kentucky, Department for Community Based Services, seeks a Family Support Specialist I. This role interviews clients for public assistance, reviews documentation, tracks case deadlines, and makes appropriate referrals to resources.

Telecommuting may be authorized; extensive office-based duties and fingerprint background checks apply. Minimum two years of college coursework required; experience with the public and strong communication skills are essential.