Family Support Specialist I

Commonwealth of Kentucky; Scottsville (KY); Remote; USD 38,000 - 54,000; Full time

Job summary

Commonwealth of Kentucky, Kentucky Department for Community Based Services, is seeking a Family Support Specialist I in Scottsville, KY. The role involves interviewing clients for Basic Public Assistance, collecting documentation, and maintaining case records.

Telecommuting may be authorized; position includes training and strong teamwork in a public service context. Education requires two years of college (54 semester hours).

Qualifications

• Education: Must complete two years (54 semester hours) from a college or university.
• Experience, training, or skills: NONE
• Substitute EDUCATION for EXPERIENCE: Administrative work or public assistance program experience may substitute for education.
• Substitute EXPERIENCE for EDUCATION: Direct public work or public assistance program administration may substitute for education.

Responsibilities

• Interviews clients for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation.
• Participates in formal and on-the-job training and observing staff.
• Tracks processing deadlines for timely case activity and hearings.
• Learns to identify resources and referrals.
• Learns to operate computers and maintains case records.
• Enter case information into the computer.

Skills

Public interaction

Verbal & written comms

Time management

Team player

Work under pressure

Education

Two years college (54 semester hours)

Job description

Advertisement Closes

11/5/2026 (11:59 PM ET)

Job ID

2605706

Family Support Specialist I

Pay Grade

12

Salary

$37,712.48 - $53,568.48 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

29 Hillview Drive
Scottsville, KY 42164 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and program to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. The Family Support Specialist will utilize the formal training provided to make eligibility determination for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding position that requires maturity and self-discipline.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Responsibilities include but are not limited to:

• Interviews clients for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Track processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enter case information into the computer.

Skills and expectations include but are not limited to the following:

• Experience working with the public.
• Strong verbal and written communication skills.
• Good time management and organizational skills.
• The ability to work well under pressure.
• A willingness to work as part of a team.

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Beth Wilson at [e-mail] or 270-687-7047.

An Equal Opportunity Employer M/F/D