Remote Faculty Support & Success Coach

Pearson; Lincoln (NE); Remote; USD 55,000 - 85,000; Full time

Job summary

Pearson is seeking a Customer Success professional to join a team delivering high-level faculty support for Pearson educators, answering inquiries, and guiding courseware usage. You will coach peers, manage escalations, and help with top adoptions and at-risk accounts.

The role requires leadership, strong time management, and exceptional communication. Hours are 8AM-8PM EST, with possible weekend coverage during peak periods; some occasions travel may be needed. Remote work option available.

Qualifications

• Bachelor's degree or 2+ years of tech-enabled faculty onboarding experience.
• Excellent written and verbal communication; able to explain complex info clearly.
• Strong organizational and time management skills with multiple deadlines.
• Ability to lead and coach teams and handle escalations.
• Willingness to learn new educational technology and stay up to date.

Responsibilities

• Support faculty onboarding and setup with Pearson courseware and tools.
• Coach Faculty Support Associates and manage escalations requiring expert help.
• Proactively engage with at-risk adoptions and support top adoptions.
• Handle course builds and guidance for accounts needing higher service levels.
• Lead instructor onboarding sessions and coordinate with cross-functional teams.
• Maintain reliable attendance and flexible scheduling during peak periods.

Skills

Communication skills

Leadership

Time management

Cross-functional collaboration

Learning new technology

Education

Bachelor's degree or equivalent experience

2+ years in faculty onboarding support

Tools

Pearson Higher Education tools

Job description

Pearson is seeking a Customer Success professional to join a team delivering high-level faculty support for Pearson educators, answering inquiries, and guiding courseware usage. You will coach peers, manage escalations, and help with top adoptions and at-risk accounts.

The role requires leadership, strong time management, and exceptional communication. Hours are 8AM-8PM EST, with possible weekend coverage during peak periods; some occasions travel may be needed. Remote work option available.