Remote Expert Operations Manager

Patronus AI; United States; Remote; USD 69,000 - 207,000; Part time

Benefits offered by this job

Fully remote

Job summary

Patronus AI is hiring an independent contractor to serve as a liaison and support contact for domain experts across multiple disciplines. You will manage onboarding, performance conversations, and escalation routing, ensuring timely communication and efficiency.

You will coordinate with expert contributors, route issues to the right teams, and use AI to streamline repetitive tasks, staying aligned with project goals and deadlines in a fully remote setting.

Qualifications

• Experience with a contingent or freelance workforce.
• Fast, clear writing.
• Organised and self-driven; can manage many people.
• Ability to gain fluency in a domain to identify blockers.
• Capable of working independently and asynchronously within deadlines.

Responsibilities

• Be the consistent point of contact for experts in your domains with quick replies.
• Own onboarding through to first accepted submission to accelerate value.
• Hold performance conversations with underperforming and high-potential contributors.
• Identify early signs of disengagement and report to the project lead.
• Route issues to the appropriate teams (billing, quality, etc.).
• Communicate capacity and risks honestly to the project lead.
• Leverage AI to automate repetitive tracking and follow-ups.

Skills

Freelance experience

Strong writing

Asynchronous work

Domain fluency

Job description

Patronus AI is hiring an independent contractor to serve as a liaison and support contact for domain experts across multiple disciplines. You will manage onboarding, performance conversations, and escalation routing, ensuring timely communication and efficiency.

You will coordinate with expert contributors, route issues to the right teams, and use AI to streamline repetitive tasks, staying aligned with project goals and deadlines in a fully remote setting.