Remote Experience Strategy Architect

Ford Motor Company

Topeka (KS)

On-site

USD 99,000 - 166,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Parental leave and childcare support

Tuition assistance

Vehicle discount program for employees

Paid time off and holidays

Job summary

Ford Motor Company is seeking a senior role within the Customer Experience and Advanced Product Strategy & Planning to deepen the outside-in view of how customers shop, buy and own Ford, Lincoln, and Ford Pro products. You will go into the world to test journeys, document insights, and benchmark competitors to drive actionable roadmap input.

The role requires 5+ years in CX or digital product with retail experience, strong storytelling, and a proactive, curious mindset.

Qualifications

Education: Bachelor’s Degree is required.
5+ years in customer experience, retail, e-commerce or digital product with direct retail experience.
Automotive retail experience is a plus.
Proactive and curious; seek out new experiences independently.
Customer obsession; deliver maximum value to customers and Ford.
Subject matter expert on best-in-class shopping/ownership experiences.
Strong storytelling and active industry network.

Responsibilities

Go out into the world and experience best-in-class shopping, buying and owning firsthand.
Document each experience in a consistent format for benchmarking.
Benchmark how top companies handle big purchases in automotive and beyond.
Track trends in how customers shop, buy and own, including AI, and interpret implications for Ford.
Bring findings back to the team as use cases tied to strategic bets and value for customers and Ford.
Support quarterly strategy refresh and roadmap alignment with outside-in insights.
Represent Global Digital at industry events and share learnings monthly.