Global Experience Strategist - Customer Journeys & AI

Ford Motor Company; Hartford (CT); On-site; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Vehicle discount program

Tuition assistance

Paid time off

Employee resource groups

Paid community service

Generous vacation/sick time

Job summary

Ford Motor Company in the United States seeks an experienced professional for Advanced Product Strategy & Planning to shape the shopping, buying and owning experiences across Ford, Lincoln and Ford Pro. You will partner with product, design, research and analytics to set vision, influence roadmaps and deliver customer value.

You will go outside-in, document experiences, benchmark best practices, track trends including AI shopping tools, and present findings to senior leadership to drive

Qualifications

• Minimum 5+ years in customer experience or digital product with direct retail experience.
• Proactive and curious: seeks out new experiences and tests them.
• Customer-obsessed with delivering value to customers and Ford.
• Strong storytelling and ability to influence across teams.

Responsibilities

• Go out into the world to experience best-in-class shopping, buying and owning journeys.
• Document experiences in a consistent format and build a benchmark library.
• Benchmark how leading companies handle large purchases across retail and beyond.
• Track trends in AI shopping tools and translate findings for Ford.

Skills

Customer experience

Retail & e-commerce

Digital product

Proactive & curious

Storytelling

Industry network

Influence without authority

AI shopping tools

Education

Bachelor’s Degree

Master’s Degree or MBA

Job description

Ford Motor Company in the United States seeks an experienced professional for Advanced Product Strategy & Planning to shape the shopping, buying and owning experiences across Ford, Lincoln and Ford Pro. You will partner with product, design, research and analytics to set vision, influence roadmaps and deliver customer value.

You will go outside-in, document experiences, benchmark best practices, track trends including AI shopping tools, and present findings to senior leadership to drive