Remote: Experience Strategist, Global CX & Journeys

Ford Motor Company; Atlanta (GA); Vor Ort; USD 99.000 - 166.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

Parental leave and childcare support

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off

Holidays and paid breaks

Zusammenfassung

Ford Motor Company seeks a seasoned Customer Experience professional to shape shopper and owner journeys across Ford, Lincoln, and Ford Pro. You will engage in real-world observations to pull insights that inform digital and retail roadmaps.

You will benchmark industry leaders, track AI-driven shopping trends, and collaborate with product, design, and engineering to drive customer value. Based in Atlanta, this is a full-time role.

Qualifikationen

• Bachelor’s degree required; 5+ years in customer experience, retail, e-commerce or digital product with direct retail experience.
• Proactive and curious mindset; seek out new experiences and test them.
• Customer obsession; deliver value to customers and Ford.
• Subject matter expert on best-in-class shopping/ownership experiences; mentor others.
• Clear documentation of experiences for cross-functional usability.
• Familiarity with AI shopping tools and how digital/physical journeys connect.

Aufgaben

• Go out into the world and experience best-in-class shopping, buying and owning firsthand.
• Document each experience in a consistent format and build a benchmark library.
• Benchmark how top companies handle large purchases and ownership across automotive and beyond.
• Track trends in how customers shop and own, including AI, and explain implications for Ford.
• Bring findings to the Advanced Product Strategy & Planning team as use cases and pitches.
• Provide outside-in input into quarterly strategy refresh and roadmap alignment.
• Represent Global Digital in industry conferences/partners and share learnings monthly.

Kenntnisse

Customer experience

Retail

E-commerce

Digital product

Proactiveness

Curiosity

Customer obsession

Storytelling

Industry network

Influence

Ausbildung

Bachelor’s Degree

Master’s Degree or MBA

Tools

AI shopping tools

Jobbeschreibung

Ford Motor Company seeks a seasoned Customer Experience professional to shape shopper and owner journeys across Ford, Lincoln, and Ford Pro. You will engage in real-world observations to pull insights that inform digital and retail roadmaps.

You will benchmark industry leaders, track AI-driven shopping trends, and collaborate with product, design, and engineering to drive customer value. Based in Atlanta, this is a full-time role.