Remote Experience Strategist – Global Digital & CX

Ford Motor Company; Austin (TX); On-site; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Back-up childcare

Vehicle discount program

Tuition assistance

Paid time off

Paid holidays

Job summary

Ford Motor Company is seeking a seasoned Customer Experience professional to uncover and document real-world buying and ownership journeys. You will benchmark top automotive and adjacent industries, track evolving AI shopping trends, and translate findings into actionable roadmap inputs for Ford’s digital strategy.

You will collaborate with product, design, engineering and business teams, travel to observe customer experiences, and influence senior leadership with compelling storytelling.

Qualifications

• Bachelor’s Degree required.
• 5+ years in customer experience, retail, e-commerce or digital product with direct retail experience.
• Proactive and curious: seek out new experiences and test them.
• Customer obsessed: focus on delivering value to customers and Ford.
• Subject matter expert on best-in-class shopping or ownership experiences.
• Clear documentation of experiences for others to use.
• Fluent with AI shopping tools and connecting digital and physical journeys.
• Experience presenting findings to senior leadership.
• Strong storytelling and active industry network.
• Leads through influence across product, design, engineering and business teams.

Responsibilities

• Go out into the world and experience best-in-class shopping, buying and owning firsthand.
• Document experiences in a consistent format and build a benchmark library.
• Benchmark how top companies handle big purchases and ownership.
• Track trends in how customers shop and own, including AI.
• Bring findings to the Advanced Product Strategy & Planning team with use cases.
• Support quarterly strategy refresh and roadmap alignment.
• Represent Global Digital in industry events and share learnings monthly.

Skills

Customer experience

Retail experience

E-commerce

Digital product

Proactivity

Curiosity

Customer obsession

Storytelling

Influence leadership

Education

Bachelor’s Degree

Master’s Degree or MBA

Job description

Ford Motor Company is seeking a seasoned Customer Experience professional to uncover and document real-world buying and ownership journeys. You will benchmark top automotive and adjacent industries, track evolving AI shopping trends, and translate findings into actionable roadmap inputs for Ford’s digital strategy.

You will collaborate with product, design, engineering and business teams, travel to observe customer experiences, and influence senior leadership with compelling storytelling.