Remote Experience Strategy Architect

Ford Motor Company; Montpelier (VT); On-site; USD 99,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave

Back-up childcare support

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off for community service

Generous vacation and holidays

Job summary

Ford Motor Company is seeking a senior contributor to Advanced Product Strategy & Planning who will go out into the world to document best-in-class shopping, buying and owning experiences. You will benchmark and translate insights into actionable recommendations for Ford’s Global Digital, Ford Pro, and Lincoln teams.

You will track trends in consumer journeys, influence roadmaps, and collaborate with product, design, user research and analytics to shape the strategy.

Qualifications

• Education: Bachelor’s Degree.
• 5+ years in customer experience, retail, e-commerce or digital product, with direct retail experience (in-store and online). Automotive retail a plus.
• Proactive and curious: you seek out new experiences on your own, try them first and ask how they work.
• Customer obsessed: you start from what the customer experiences and are relentless about the best ways to deliver value to customers and to Ford.
• Subject matter expert on what makes a shopping, buying or owning experience best in class; sets that bar for the team and mentors others to it.
• Documents experiences clearly and consistently, so a finding is usable by someone who was not there.
• Fluent with current AI shopping tools and how digital and physical journeys connect, enough to judge what is real and what is a demo.
• Has taken observations to tested customer experiences and presented findings to senior leadership.
• Strong storytelling and an active industry network.
• Leads through influence as an individual contributor across product, design, engineering and business teams.

Responsibilities

• Document experiences consistently and benchmark journeys.
• Benchmark how top companies handle big purchases and ownership, across automotive and beyond.
• Track trends in how customers shop, buy and own, including AI.
• Represent Global Digital at conferences and with partners, sharing learnings.
• Pitch findings to journey managers, PMs and product leaders to inform roadmaps.
• Feed outside-in input into quarterly strategy refresh and roadmap alignment sessions.
• Bring findings back to the team as use cases tied to a space, a strategic bet and value delivered.

Skills

Customer experience

Retail experience

Digital product

Proactive learner

Customer obsessed

Storytelling

AI shopping tools

Industry networking

Cross-functional collaboration

Observational research

Education

Bachelor's Degree

Master’s Degree or MBA

Tools

Job description

Ford Motor Company is seeking a senior contributor to Advanced Product Strategy & Planning who will go out into the world to document best-in-class shopping, buying and owning experiences. You will benchmark and translate insights into actionable recommendations for Ford’s Global Digital, Ford Pro, and Lincoln teams.

You will track trends in consumer journeys, influence roadmaps, and collaborate with product, design, user research and analytics to shape the strategy.