Global CX Experience Strategist (Remote)

Ford Motor Company

Lansing (MI)

Remote

USD 99,000 - 166,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision

Paid parental leave

Vehicle discount program

Tuition assistance

Paid time off & holidays

Job summary

Ford Motor Company is seeking a senior role within the Customer Experience (CX) team to shape the shopping, buying and owning journeys. You will go into the world to observe real customer experiences, document insights, and benchmark industry leaders to inform Ford’s digital strategy.

You will partner with Global Digital, product, design, engineering and business teams to translate observations into actionable roadmaps, with a focus on AI-enabled shopping and seamless omnichannel experiences.

Qualifications

Bachelor’s degree is required.
5+ years in customer experience, retail, e-commerce or digital product.
Proactive and curious; seek out new experiences independently.

Responsibilities

Go out into the world and experience best-in-class shopping, buying and owning firsthand: test drives, deliveries, showrooms, online purchases, accessory and service purchases, AI shopping assistants.
Document each experience in a consistent format and build a benchmark library.
Benchmark how top companies handle large purchases and ownership across automotive and beyond.
Track trends in how customers shop, buy and own, including AI, and explain implications for Ford.
Bring findings to the Advanced Product Strategy & Planning team as use cases tied to a space and strategic bets.
Support quarterly strategy refresh and roadmap alignment with outside-in input.
Represent Global Digital in industry events and share learnings monthly.