Remote EVV Attendance Monitor - Real-Time Tracker

Freelance Latin America; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Fully remote work environment

Stable, long-term collaboration

Structured workflows

Training and onboarding support

International teams experience

Career growth opportunities

Job summary

Freelance Latin America is seeking an Attendance Monitoring Specialist to oversee real-time caregiver clock-ins via EVV platforms. You will identify and resolve attendance issues, document resolutions, and collaborate with Scheduling Coordinators to ensure seamless shift coverage.

Ideal candidates have strong communication, remain calm under pressure, and excel at accurate documentation. This is a fully remote role with international teams and flexible, weekend-focused scheduling.

Qualifications

• Strong analytical and problem-solving abilities to identify and resolve clock-in issues.
• Proficiency in using attendance tracking systems, EVV platforms, and mobile applications.
• Excellent verbal communication and conflict-resolution capabilities.
• Ability to remain calm and effective in high-stress situations.
• Exceptional organizational skills and attention to detail, with accurate documentation practices.

Responsibilities

• Real-Time Attendance Monitoring: Monitor the call dashboard to track caregiver attendance and verify clock-ins.
• Address incomplete confirmations, errors, or missed clock-ins.
• Contact caregivers 15 minutes after a missed clock-in to confirm attendance and assist in resolving the issue.
• Follow up with aides to ensure successful clock-ins.
• Alert scheduling coordinators about mis-scheduled visits or geographic inconsistencies.
• Maintain communication with Scheduling Coordinators to address inconsistencies.
• Compliance & Documentation: Monitor EVV activity and take corrective actions as needed.
• Administer disciplinary measures for recurring clock-in failures or regional discrepancies.
• Send timesheets for all confirmed missed clock-ins or clock-outs.
• Accurately document attendance issues and resolutions in the tracking system.
• Technical Support & Troubleshooting: Help caregivers with IVR or mobile clock-in issues.
• Offer guidance on proper clock-in procedures and app usage.
• Log technical issues and escalate unresolved problems.

Skills

Analytical thinking

EVV platforms

Attendance systems

Verbal communication

Calm under pressure

Organizational skills

Documentation accuracy

Tools

Mobile apps

Job description

Freelance Latin America is seeking an Attendance Monitoring Specialist to oversee real-time caregiver clock-ins via EVV platforms. You will identify and resolve attendance issues, document resolutions, and collaborate with Scheduling Coordinators to ensure seamless shift coverage.

Ideal candidates have strong communication, remain calm under pressure, and excel at accurate documentation. This is a fully remote role with international teams and flexible, weekend-focused scheduling.