Remote EUX Junior Engineer I — Help Desk Support

Blue Mantis; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

Blue Mantis is seeking an IT EUX Junior Engineer I for remote work in the United States. This entry-level role provides first-line support for Managed Services clients, handling phone and web-based tickets from initial contact through troubleshooting to resolution.

The position emphasizes account administration tasks and ongoing skill development in technical support and customer service within a fast-paced help desk environment.

Qualifications

• Experience in providing technical assistance over the phone.
• Able to multi-task by working on multiple open tickets simultaneously.
• Experience in a fast-paced environment with multiple priorities.
• Able to investigate, analyze and troubleshoot customer issues.
• Demonstrates excellent verbal and written skills.
• Motivated to learn new skills and technology practices.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on ticket status and resolution.
• Other functions as directed by management
• Answer phone calls received by the call center by the SLA. Resolve or elevate issue as needed.
• Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or elevate as needed.
• Quickly and effectively communicate with customers within the set SLA.
• Continuously improve upon technical skills sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
• Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.

Skills

Customer service experience

Phone support

Multi-tasking

Problem analysis

Verbal and written communication

Willingness to learn

Education

A+ Certification

IT-related coursework/degree

Job description

Blue Mantis is seeking an IT EUX Junior Engineer I for remote work in the United States. This entry-level role provides first-line support for Managed Services clients, handling phone and web-based tickets from initial contact through troubleshooting to resolution.

The position emphasizes account administration tasks and ongoing skill development in technical support and customer service within a fast-paced help desk environment.