Onsite Desktop Support Engineer - Fast-Paced MSP Helpdesk

Blue Mantis; Kittery (ME); Remote; USD 29,000 - 34,000; Full time

Job summary

Blue Mantis is seeking an L1 EUX Engineer to support Managed Services clients onsite. You will be the front line for technical support by phone and remote assistance, handling initial problem determination, ticketing, and resolution.

Ideal candidates have 3-5 years in service desk, strong communication, and the ability to multitask across multiple tickets in a fast-paced MSP environment. Onsite location, competitive hourly pay, and opportunities to grow in cloud and cybersecurity domains.

Qualifications

• 3-5 years of Service Desk experience
• MSP Service Desk experience is a plus
• Ability to multitask across multiple tickets
• Strong verbal and written communication skills
• Willingness to learn new skills and technologies

Responsibilities

• Provide first level technical support by phone and remote access
• Record, troubleshoot and resolve incidents for customers
• Investigate, analyze and resolve customer issues
• Make decisions on issue resolution without supervision

Skills

Windows OS troubleshooting

Office 365 / Outlook

Email support

O365/Azure Admin portal

Intune admin portal

MFA/2FA tooling

Spam filtration tools

ITSM ticketing systems

ServiceNow / Jira / Zendesk

NetSuite / Salesforce troubleshooting

Mac iOS troubleshooting

VPN knowledge

Tools

ServiceNow

JIRA

Zendesk

NetSuite

Salesforce

Job description

Blue Mantis is seeking an L1 EUX Engineer to support Managed Services clients onsite. You will be the front line for technical support by phone and remote assistance, handling initial problem determination, ticketing, and resolution.

Ideal candidates have 3-5 years in service desk, strong communication, and the ability to multitask across multiple tickets in a fast-paced MSP environment. Onsite location, competitive hourly pay, and opportunities to grow in cloud and cybersecurity domains.