Remote Escrow Production Support Analyst

First American; Utah; Remote; USD 66.932.000 - 89.257.000; Vollzeit

Zusammenfassung

First American is seeking an Associate Production Support Analyst to join the Direct division as a remote team member serving US clients. The role focuses on escrow-related transactions, delivering exceptional customer and software support in a production environment.

The position operates 8am-5pm PST remotely, requiring proactive problem solving and strong communication. Training and mentorship to teammates are possible as the role evolves within our people-first culture.

Qualifikationen

• 2+ years of escrow related work
• 2+ years customer service related work
• High School diploma or equivalent
• AA/AS degree preferred
• Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)

Aufgaben

• Provide exceptional customer and software support in a production environment.
• Manage and document inquiries via tickets, email, and live chat.
• Use platforms like Outlook, Microsoft Teams, Zendesk for communication.
• Offer first level solutions and escalate as needed to resolve issues.
• Maintain current knowledge of products and support policies.
• Assist with training and guidance to junior team members.

Kenntnisse

Escrow knowledge

Communication skills

Problem solving

Multitasking

Detail oriented

Customer service

MS Office proficiency

Ausbildung

High School diploma or equivalent

AA/AS degree preferred

Tools

Zendesk

Outlook

Microsoft Teams

Excel

Visio

Jobbeschreibung

First American is seeking an Associate Production Support Analyst to join the Direct division as a remote team member serving US clients. The role focuses on escrow-related transactions, delivering exceptional customer and software support in a production environment.

The position operates 8am-5pm PST remotely, requiring proactive problem solving and strong communication. Training and mentorship to teammates are possible as the role evolves within our people-first culture.