Remote Escrow Operations Leader (US-Based)

Anywhere Real Estate; Miami (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

REALtech Title LLC is seeking an Operations Supervisor to lead our operations team and deliver exceptional service in a remote US-based role.

You will oversee daily processing, support recruiting and training, and ensure compliance with company policies while partnering with leadership to improve processes and performance.

This position requires 2+ years of management experience in closing/title/real estate and the ability to work core hours EST/CST.

Qualifications

• 2+ years of business management experience in the closing/title/real estate industry.
• Experience with closings, processing, and/or title curative preferred.
• 2+ years of supervisory or management experience preferred.
• Interpersonal influencing and relationship-building.
• Excellent planning and organizational skills; strong written and verbal communication.

Responsibilities

• Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.
• Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors).
• Manage employees to ensure compliance with company policies and procedures.
• Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.
• Work with leadership to map processes and systems.
• Create and maintain process flows, training manuals and checklists.
• Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all policies.
• Conduct research, analysis and development of ad-hoc projects to improve processes and morale.
• Support recruiting, on-boarding, new hire training efforts for the operation.
• Handle daily supervisory responsibilities, i.e. performance management, employee engagement, productivity.

Skills

Management experience

Real estate closing

Interpersonal skills

Planning/organizational skills

MS Office

Communication

Tools

Microsoft Office

Job description

REALtech Title LLC is seeking an Operations Supervisor to lead our operations team and deliver exceptional service in a remote US-based role.

You will oversee daily processing, support recruiting and training, and ensure compliance with company policies while partnering with leadership to improve processes and performance.

This position requires 2+ years of management experience in closing/title/real estate and the ability to work core hours EST/CST.