Escrow Supervisor - US Based Remote

Anywhere Real Estate; Miami (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

REALtech Title LLC is seeking an Operations Supervisor to lead our operations team and deliver exceptional service in a remote US-based role.

You will oversee daily processing, support recruiting and training, and ensure compliance with company policies while partnering with leadership to improve processes and performance.

This position requires 2+ years of management experience in closing/title/real estate and the ability to work core hours EST/CST.

Qualifications

• 2+ years of business management experience in the closing/title/real estate industry.
• Experience with closings, processing, and/or title curative preferred.
• 2+ years of supervisory or management experience preferred.
• Interpersonal influencing and relationship-building.
• Excellent planning and organizational skills; strong written and verbal communication.

Responsibilities

• Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.
• Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors).
• Manage employees to ensure compliance with company policies and procedures.
• Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.
• Work with leadership to map processes and systems.
• Create and maintain process flows, training manuals and checklists.
• Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all policies.
• Conduct research, analysis and development of ad-hoc projects to improve processes and morale.
• Support recruiting, on-boarding, new hire training efforts for the operation.
• Handle daily supervisory responsibilities, i.e. performance management, employee engagement, productivity.

Skills

Management experience

Real estate closing

Interpersonal skills

Planning/organizational skills

MS Office

Communication

Tools

Microsoft Office

Job description

REALtech Title LLC is seeking to hire an Operations Supervisor for our joint venture title agencies. We are seeking to hire a dynamic, self-starter who would like to join our growing team and deliver truly exceptional service and commitment to our customers. The ideal candidate is someone who has a positive attitude, takes initiative, works well under pressure, and wants to be part of and leader of a team.

The Operations Supervisor will have responsibility for the day-to-day performance of the operations team to support of the Company’s goals and strategies. Leads decision making on personnel actions. Coordinates efforts among assigned employees responsible for all phases of processing.

This position is 100% remote and can be based anywhere in the US.

Responsibilities:

• Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.

• Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors).

• Manage employees as appropriate to ensure compliance with company policies and procedures.

• Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.

• Work with REALTech’s leadership team to efficiently map processes and systems.

• Create and maintain process flows, training manuals and checklists

• Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all company policies and procedures.

• Conduct research, analysis and development of ad-hoc projects. Work with REALTech’s leadership team to continuously develop ideas and plans to improve processes, employee morale, and general office issues.

• Support all recruiting, on-boarding, new hire training efforts for the operation.

• Handle daily supervisory responsibilities, i.e. performance management, employee engagement, employee productivity, recognition.

• Manage all daily processes to ensure operational efficiency and compliance with clients’ service metrics.

Truly Remarkable Service

• We are looking for a friendly, outgoing, well organized person with a strong work ethic.

• Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.

• Establish a professional working rapport with our clients and any new relationships that are established.

• Maintain high quality and productivity standards

• Meet team metrics

Minimum Requirements:

• 2 + years of business management experience in the closing/title/real estate industry. Ideal candidate will possess experience with conducting closings, processing, and/or title curative.

• Preferred 2+ years of prior supervisory or management experience required.

• Interpersonal Influencing and relationship building.

• Excellent planning and organizational skills. Technical/functional knowledge and skills.

• Analysis, sound judgment and decision-making abilities.

• Strong proficiency in Microsoft products and ability to learn new technical applications.

• Excellent written and verbal communication skills.

• Must be available to work during core business hours (9:30 am – 6:00 pm EST/ 8:30 am - 5:00 pm CST, Monday – Friday) and have the flexibility to work extended hours as needed.

REALTech Title’s mission is to be the trusted partner for the Real Estate industry, adding value at every step of the customer’s journey home. REALtech is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. Our team brings a unique blend of knowledge, personal commitment and expertise to every transaction. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estateBetter Homes and Gardens® Real Estate (https://www.bhgre.com/), Century 21® (https://www.century21.com/), Coldwell Banker® (https://www.coldwellbanker.com/), Coldwell Banker Commercial® (https://www.cbcworldwide.com/), Corcoran® (https://www.corcoran.com/), ERA® (https://www.era.com/), andSotheby's International Realty® (https://www.sothebysrealty.com/eng), we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran