Remote Escalations & Grievances Specialist

Foodsmart; United States; Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Remote-First

Unlimited PTO

Flexible Location

Healthcare Coverage

401k & bonus

Registered Dietitian Sessions

Job summary

Foodsmart is seeking a remote Member Support Specialist, Escalations & Grievances to resolve complex, high-priority member issues with empathy and precision. You will coordinate with health plans, RDs, and internal teams, guiding sensitive cases to timely, compliant resolutions.

Ideal candidates have 1–3+ years in member support, escalations, or case management, with experience in healthcare settings or regulated environments. A calm, data-driven communicator is essential.

Qualifications

• 1–3+ years in member/patient support, escalations, grievances, or case management.
• Experience with health plans, healthcare systems, or regulated environments preferred.
• Demonstrated experience handling complex escalations or complaint resolution.
• Experience working in technically complex roles.

Responsibilities

• Own and resolve high-priority, complex, or sensitive member escalations end-to-end.
• Collaborate with Clinical Operations to manage RD grievances and document outcomes.
• Communicate with health plans, providers, and external partners clearly and professionally.
• Elevate and resolve benefit and account issues with product and engineering teams.

Job description

Foodsmart is seeking a remote Member Support Specialist, Escalations & Grievances to resolve complex, high-priority member issues with empathy and precision. You will coordinate with health plans, RDs, and internal teams, guiding sensitive cases to timely, compliant resolutions.

Ideal candidates have 1–3+ years in member support, escalations, or case management, with experience in healthcare settings or regulated environments. A calm, data-driven communicator is essential.