Remote Customer Escalations Specialist - Resolve & Support

Sharecare; Olympia (WA); Remote; USD 25,000 - 36,000; Full time

Job summary

Sharecare is seeking a Customer Service - Escalations specialist for a remote, full-time role. The role focuses on handling escalated member concerns, researching inquiries, and providing timely resolutions across phone, chat, email, and fax channels.

You will support the CSR team, identify training opportunities, and help improve first call resolution in a fast-paced healthcare environment. Qualifications include a GED or high school diploma and at least 2 years in a call center or customer

Qualifications

• GED or High School diploma supplemented by technical medical knowledge or related courses.
• Minimum of 2 years previous call center or customer service experience

Responsibilities

• Handling escalated member concerns and providing Help Desk support for the Customer Service Team.
• Researching, responding, and resolving member inquiries via phone, chat, email, or fax within set timeframes.
• Serving as a resource for CSR with escalated or technical issues.

Skills

Customer service

Communication

Analytical skills

Technical skills

Team collaboration

Education

GED or High School diploma

Tools

Word processing

Spreadsheet

Database management

Job description

Sharecare is seeking a Customer Service - Escalations specialist for a remote, full-time role. The role focuses on handling escalated member concerns, researching inquiries, and providing timely resolutions across phone, chat, email, and fax channels.

You will support the CSR team, identify training opportunities, and help improve first call resolution in a fast-paced healthcare environment. Qualifications include a GED or high school diploma and at least 2 years in a call center or customer