Remote ERP Support Specialist - Fitness Platform

Xplor; United States; Remote; USD 45,000 - 78,000; Full time

Benefits offered by this job

Parental leave

Social impact days

Diversity & Inclusion initiatives

Mental health support

Flexible working

Job summary

Xplor is seeking an Application Support Specialist for its Enterprise Fitness vertical. This fully remote role works from Spain, supporting the Exerp Platform and related web services, collaborating with clients’ superusers and internal engineers to resolve complex issues quickly.

You will analyze, troubleshoot, and document incidents, act as a client advocate, and participate in Major Incident responses, with growth opportunities in a dynamic, globally remote team.

Qualifications

• Bachelor’s or master’s degree or equivalent experience in technical support or a similar client-facing role, ideally supporting software applications
• Excellent written and spoken English
• Excellent written and spoken Spanish
• Confidence engaging with clients in meetings and during critical situations
• Experience with databases, SQL and Excel, and a genuine interest in IT
• Strong attention to detail, patience and a structured way of working
• Curious and eager to learn, able to work independently and as part of a team

Responsibilities

• Act as a daily point of contact for clients, mainly through tickets and also in client meetings
• Analysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solved
• Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts
• Reporting issues directly to our Engineering teams with clear, detailed documentation
• Joining our Major Incident response team to resolve the most urgent and critical client problems
• Keeping the client experience at the centre of every interaction

Skills

SQL

Excel

Client facing

English

Spanish

Databases

Attention to detail

Education

Bachelor's or Master's degree in technical support or similar

Job description

Xplor is seeking an Application Support Specialist for its Enterprise Fitness vertical. This fully remote role works from Spain, supporting the Exerp Platform and related web services, collaborating with clients’ superusers and internal engineers to resolve complex issues quickly.

You will analyze, troubleshoot, and document incidents, act as a client advocate, and participate in Major Incident responses, with growth opportunities in a dynamic, globally remote team.