Application Support Specialist (Fully Remote)

Xplor Technologies; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Global culture

Job summary

Xplor Technologies is seeking a Client Service professional to join the Enterprise Fitness vertical, providing 3rd level technical support for the Exerp Platform. You will work directly with clients' dedicated superusers and application specialists to solve critical problems quickly and well.

As the daily contact for clients, you will manage tickets and meetings, analyze complex issues, and coordinate with Engineering to document findings.

Qualifications

• Bachelor’s or Master's degree or equivalent experience in technical support or client-facing role.
• Excellent written and spoken English and Spanish, with confidence engaging with clients in meetings and critical situations.
• Experience with databases, SQL and Excel, plus a genuine interest in IT and strong attention to detail.

Responsibilities

• Act as the daily point of contact for clients, mainly through tickets and in client meetings.
• Analyze and resolve complex product issues, bringing in the right internal people until the problem is solved.
• Report issues directly to Engineering teams with clear, detailed documentation.

Skills

English

Spanish

Attention to detail

Client-facing communication

Education

Bachelor's or Master’s degree

Tools

SQL

Excel

Job description

• Join the Client Service team in the Enterprise Fitness vertical providing 3rd level technical support for the Exerp Platform.
• Work directly with clients' dedicated superusers and application specialists to solve their most critical problems quickly and well.

Responsibilities:

• Act as the daily point of contact for clients, mainly through tickets and in client meetings.
• Analyze and resolve complex product issues, bringing in the right internal people until the problem is solved.
• Report issues directly to Engineering teams with clear, detailed documentation.

Qualifications:

• Bachelor's or master's degree, or equivalent experience in technical support or a similar client-facing role.
• Excellent written and spoken English and Spanish, with confidence engaging with clients in meetings and critical situations.
• Experience with databases, SQL and Excel, plus a genuine interest in IT and strong attention to detail.

Nice to Have:

• Experience with APIs or payment processors such as Adyen.
• Knowledge or interest in the fitness and wellbeing industry, or experience with gym management software.

Xplor Technologies powers everyday life through modern vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf, and other service-based industries. It is a global company with a culture guided by five core values, offering flexible working and a network of talented colleagues.