Remote ERP & API Support Specialist

Versapay; California; Hybrid; USD 75,000 - 80,000; Full time

Job summary

Versapay in the United States is seeking a Technical Support Specialist to bridge customers and our product/engineering teams, resolving escalated technical issues, including ERP integrations, APIs, and data flows. You will work with Product, Engineering, and QA to validate releases, escalate bugs, and ensure product improvements align with customer needs.

This is a remote role with opportunities to drive process improvements and client satisfaction.

Qualifications

• Experience supporting ERP systems or complex SaaS platforms.
• Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
• Familiarity with business processes in finance and supply chain, mapping technical issues to business impact.
• Experience with system upgrades, patch management, and regression testing.
• Ability to manage user accounts, roles, and permissions within ERP or enterprise software.

Responsibilities

• Serve as the escalation point for advanced technical issues, including ERP integrations and APIs.
• Perform log analysis, root cause analysis using Jira, Salesforce, and internal monitoring tools.
• Replicate and diagnose issues in sandbox environments, documenting steps for development teams.
• Address data integrity, system performance, and security/compliance across ERP modules.
• Support integration challenges, including ETL processes, token migrations, and third-party connectors.

Skills

ERP systems

SQL databases

API diagnostics

System integration

Communication

Tools

Jira

Salesforce

Job description

Versapay in the United States is seeking a Technical Support Specialist to bridge customers and our product/engineering teams, resolving escalated technical issues, including ERP integrations, APIs, and data flows. You will work with Product, Engineering, and QA to validate releases, escalate bugs, and ensure product improvements align with customer needs.

This is a remote role with opportunities to drive process improvements and client satisfaction.