Remote ERP Support Manager – Distribution

Ladders

United States

A distancia

USD 110.000 - 130.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Professional development opportunities

Collaborative team culture

Training and learning opportunities

Special projects and process-improve

Descripción de la vacante

Ladders is seeking a Manager, ERP Application Support (Distribution) to lead a technical support function focused on ERP application support for distribution processes. This remote role guides a team of support professionals while collaborating with cross-functional partners to improve product quality and customer experience.

The position emphasizes strong leadership, coaching, and accountability to meet service levels in a fast-paced environment.

Formación

Bachelor’s degree in IT, MIS, Business Administration, Computer Science, or a related field.
5+ years of ERP/enterprise software experience in Manufacturing, Supply Chain, or Distribution.
3+ years leading technical support or customer success teams.
Strong analytical, troubleshooting, and problem-solving skills.
Proven leadership and conflict-resolution capabilities.

Responsabilidades

Lead and develop a team of Application Support Engineers to improve performance and customer satisfaction.
Oversee daily support operations, including case assignment and resource planning.
Ensure team coverage meets support demand and service-level commitments.
Conduct regular one-on-one meetings and performance reviews with team members.
Identify training needs and provide coaching and mentoring opportunities.
Analyze support processes and recommend operational improvements.
Collaborate with cross-functional teams to enhance product quality and customer experience.