Remote Equipment Service Technician — Travel & Training

IMI; Colorado Springs (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Tuition assistance

Vision insurance

Job summary

IMI is seeking an Equipment Service Technician to install, service and train on MILCURE wheel refinishing equipment. This remote role can be located anywhere in the continental U.S.

Travel 60-65% with some weekends; strong mechanical aptitude and troubleshooting skills are essential. Responsibilities include on-site training, CRM documentation, and collaboration with Sales and Product Development across the MILCURE portfolio.

Qualifications

• High school diploma or GED required; technical or trade school preferred.
• 3-5 years' experience maintaining and repairing high-volume industrial equipment; blasting equipment a plus.

Responsibilities

• Travel 60-65% with some weekends and evenings required.
• Troubleshoot equipment operating and maintenance issues with customers by telephone and guide them through adjustments and minor repair procedures.
• Document all activities in CRM to increase efficiency in daily time management, provide management with visibility/reporting and identification of sales opportunities.
• Work with IMI Customer Experience Team on advising users about equipment operating issues and completion of minor repairs/adjustments.
• Available for emergency and service work, including travel to customer site to resolve issues.
• Work toward satisfactory solutions to major issues which will include site visits and discussion with leadership and customer service.
• Travel to customer locations to install new equipment and perform service and preventive maintenance on existing equipment within the United States and Canada.
• Provide onsite training for equipment operators and managers on proper and safe use of equipment, optimization of equipment, and suggested maintenance schedule.
• Collaborate with Sales, Marketing, and Product Development with observations and suggestions for securing and expanding business relationships with customers.
• Participate in periodic ongoing training to improve product knowledge and competitive position.
• Conduct service audits to ensure customers operating within service agreements have minimal downtime.
• Work with New Product Development as needed.
• Work with Sales Team identifying new sales opportunities and testing across MILCURE solutions.

Skills

Mechanical aptitude

Electrical knowledge

Customer communication

Travel willingness

Education

High school diploma or GED

Technical/trade school preferred

Tools

CRM software

Word processing software

Spreadsheet software

CRM/database applications

Job description

IMI is seeking an Equipment Service Technician to install, service and train on MILCURE wheel refinishing equipment. This remote role can be located anywhere in the continental U.S.

Travel 60-65% with some weekends; strong mechanical aptitude and troubleshooting skills are essential. Responsibilities include on-site training, CRM documentation, and collaboration with Sales and Product Development across the MILCURE portfolio.