Remote Epic Willow Inpatient Analyst – Pharmacy Workflows

Texas Health Institute; Eden Prairie, Northern (MN, KY); Hybrid; USD 92,000 - 164,000; Full time

Job summary

Optum Insight, part of UnitedHealth Group, is seeking an Epic Willow Inpatient Analyst to design, build, optimize, and support Willow workflows for healthcare clients nationwide. You will partner with clinicians, pharmacy leaders, operational teams, and technical staff to deliver scalable solutions that improve medication management and patient care.

Remote work is supported from anywhere in the U.S., with in-office requirements in Minneapolis or Washington, D.C., four days per week for those

Qualifications

• Active Epic Willow Inpatient Certification.
• 3+ years of healthcare industry experience.
• 3+ years of Epic Willow build, configuration, and support experience.
• Experience collaborating with operational and clinical stakeholders to improve workflows and system performance.

Responsibilities

• Serve as SME for Epic Willow Inpatient design, build, implementation, optimization, and support activities.
• Partner with customers, clinicians, pharmacy leaders, and operational stakeholders to evaluate workflows and develop scalable Epic solutions.
• Lead design, configuration, testing, and deployment activities for Willow-related enhancements, upgrades, and optimization initiatives.
• Provide consultative guidance and workflow recommendations to improve medication management, operational efficiency, and user experience.
• Analyze business and clinical requirements and translate them into system configuration and functional specifications.
• Facilitate design sessions, requirements gathering meetings, workflow reviews, and solution validation activities.
• Lead small to medium complexity projects and workstreams through all phases of the system development lifecycle.
• Perform system configuration, testing, troubleshooting, root-cause analysis, and issue resolution activities.
• Participate in upgrade planning, new functionality evaluations, and release management activities.
• Develop and maintain application documentation, design specifications, testing plans, and change control documentation.
• Monitor application performance and proactively identify opportunities for system optimization and process improvement.
• Collaborate across cross-functional teams to ensure alignment between operational goals, clinical workflows, and technical solutions.
• Support end-user adoption through knowledge sharing, workflow education, and collaboration with training teams.
• Provide production support, incident management, and on-call support as required.
• Build and maintain strong relationships with customers, stakeholders, and business partners while serving as a trusted advisor.

Skills

Epic Willow Inpatient Certification

Epic Willow build/configuration

Healthcare industry experience

Cross-functional collaboration

Analytical problem solving

Tools

Excel

Visio

PowerPoint

SharePoint

Job description

Optum Insight, part of UnitedHealth Group, is seeking an Epic Willow Inpatient Analyst to design, build, optimize, and support Willow workflows for healthcare clients nationwide. You will partner with clinicians, pharmacy leaders, operational teams, and technical staff to deliver scalable solutions that improve medication management and patient care.

Remote work is supported from anywhere in the U.S., with in-office requirements in Minneapolis or Washington, D.C., four days per week for those