Epic Willow Inpatient Analyst — Remote Impact

Colorado Psychiatric; Eden Prairie, Northern (MN, KY); Hybrid; USD 92,000 - 164,000; Full time

Benefits offered by this job

Benefits package

Remote-friendly work

Career growth opportunities

Job summary

Optum Insight is seeking an Epic Willow Inpatient Analyst to design, build, optimize, and support pharmacy workflows for healthcare organizations nationwide. This role partners with clinicians, pharmacy leaders, operational stakeholders and technical teams to deliver solutions that improve patient care, medication management, and operational performance.

Remote work is available from anywhere in the U.S., with in-office requirements for certain locations.

Qualifications

• Active Epic Willow Inpatient Certification.
• 3+ years of healthcare industry experience.
• 3+ years of Epic Willow build, configuration, and support experience.
• Experience participating in the design, build, testing, implementation, and optimization of Epic solutions.
• Experience collaborating with operational and clinical stakeholders to improve workflows and system performance.

Responsibilities

• Serve as a subject matter expert for Epic Willow Inpatient application design, build, implementation, optimization, and support activities.
• Partner with customers, clinicians, pharmacy leaders, and operational stakeholders to evaluate workflows and develop scalable Epic solutions.
• Lead design, configuration, testing, and deployment activities for Willow-related enhancements, upgrades, and optimization initiatives.
• Provide consultative guidance and workflow recommendations to improve medication management, operational efficiency, and user experience.
• Analyze business and clinical requirements and translate them into system configuration and functional specifications.
• Facilitate design sessions, requirements gathering meetings, workflow reviews, and solution validation activities.
• Lead small to medium complexity projects and workstreams through all phases of the system development lifecycle.
• Perform system configuration, testing, troubleshooting, root-cause analysis, and issue resolution activities.
• Participate in upgrade planning, new functionality evaluations, and release management activities.
• Develop and maintain application documentation, design specifications, testing plans, and change control documentation.
• Monitor application performance and proactively identify opportunities for system optimization and process improvement.
• Collaborate across cross-functional teams to ensure alignment between operational goals, clinical workflows, and technical solutions.
• Support end-user adoption through knowledge sharing, workflow education, and collaboration with training teams.
• Provide production support, incident management, and on-call support as required.
• Build and maintain strong relationships with customers, stakeholders, and business partners while serving as a trusted advisor.

Skills

Epic Willow Inpatient Certification

Healthcare experience

Willow build/configuration

Epic solutions design

Stakeholder collaboration

Tools

Excel

Visio

PowerPoint

SharePoint

Job description

Optum Insight is seeking an Epic Willow Inpatient Analyst to design, build, optimize, and support pharmacy workflows for healthcare organizations nationwide. This role partners with clinicians, pharmacy leaders, operational stakeholders and technical teams to deliver solutions that improve patient care, medication management, and operational performance.

Remote work is available from anywhere in the U.S., with in-office requirements for certain locations.