Remote Epic Patient Scheduler - Concierge Access

t2-flex-force; Town of Texas (WI); Remote; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Remote work environment

Company-provided equipment

Training and professional development

Job summary

T2 Flex is seeking an Epic Patient Scheduler to join our remote team. You will collect patient data, verify insurance, and schedule appointments across hospitals and physician practices, while upholding HIPAA standards.

Ideal candidates bring 1–3 years in customer service, familiarity with Epic workflows, and a detail‑oriented, dependable work style for a full‑time, remote role with standard 7:00 AM–7:00 PM EST shifts.

Qualifications

• Bachelor's Degree preferred.
• 1-3 years of customer service experience.
• Ability to maintain the highest level of confidentiality.
• Excellent attention to detail and a commitment to accuracy.
• Ability to navigate Epic scheduling, registration, and patient access workflows.
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic.
• Must be flexible and adaptive to a fast pace call center environment.
• Comfortable working in multiple software applications and electronic medical record systems.
• Strong computing and software skills (PC, MS Word, Excel, Outlook).
• Strong work ethic, reliability, and dependability.
• Ability to work independently in a remote environment.
• Team player, self-motivated, compassionate and patient care centered.

Responsibilities

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Collecting copays and payment information when necessary
• Processing required information according to client policies and procedures
• Providing professional, compassionate and concierge-like service to patients
• Available to work from 7am to 7pm EST Have a strong background in patient scheduling doing 10+ calls an hour
• Must be able to work a full-time Schedule (40 hours per week)

Skills

Customer service

Attention to detail

Epic scheduling

Epic registration

Remote work

Education

Bachelor's degree preferred

Tools

Epic systems

MS Word/Excel/Outlook

Job description

T2 Flex is seeking an Epic Patient Scheduler to join our remote team. You will collect patient data, verify insurance, and schedule appointments across hospitals and physician practices, while upholding HIPAA standards.

Ideal candidates bring 1–3 years in customer service, familiarity with Epic workflows, and a detail‑oriented, dependable work style for a full‑time, remote role with standard 7:00 AM–7:00 PM EST shifts.