Remote Environmental Software Account Manager

earthsoft; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

You will lead client calls, document actions, coordinate with product and support teams, and support renewals and expansions. A Bachelor’s degree in a relevant field and 3+ years of client‑facing experience are required, along with strong communication, organization, and problem-solving skills.

Qualifications

• 3+ years of working directly with clients to build relationships, lead meetings, record meeting minutes, and follow up on action items
• Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar), Computer Science, Engineering, or Geography with minimum 3-5 years’ experience
• Strong client-facing and internal communication skills
• Knowledge of Environmental Data Management workflow is desired
• Familiarity and experience with EQuIS Professional, EQuIS Enterprise, and EQuIS Data Processor is a plus
• Knowledge and proven aptitude for problem solving

Responsibilities

• Monitor Daily Assigned Account Help Desk Log, accelerate responses as needed to leadership, and advise management of key findings.
• Lead routine calls with your assigned clients, record notes and action items, and report in the CRM system; Follow up on those action items with the appropriate departments.
• Manage the relationship with the client and all stakeholders by conducting regular meetings (via telephone and/or in person) in accordance with the Account Management Plan for all assigned client accounts.
• Report personnel or project concerns to Director of Account Management as needed.
• At time of renewal, help with annual review of the various agreements and documents to coordinate changes with EarthSoft Departments.
• Monthly or periodic account calls – Support the escalations.
• Conduct Bi-Annual Client Satisfaction Surveys and support other surveys or requests from Product team.
• Get to know your clients by understanding their goals, what they are using, track and document staff movements and account news for consultants, labs, subs, etc.
• Help support and manage the Business Partner Program with other Account Managers.
• Lab/Consultant Lineups – Help support the subcontractors.
• Provide annual EQuIS roadmap updates supplied by the Vision Group.
• Assist in trouble-shooting client software issues; involve other product experts as needed.
• Create and maintain comprehensive account documentation.
• Support and/or prepare account summaries and/or case studies for assigned accounts.
• Support attendance and presentations for EQuIS User Group Meetings and participate in the meetings where applicable.
• Attend conferences and training as required to maintain proficiency.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Perform other related duties as assigned.

Skills

Client relationship

Communication

Time management

Organizational skills

Self-motivation

Team collaboration

Analytical thinking

Education

Bachelor’s Degree in Chemistry, Environmental or Geological Sciences (or similar)

Tools

CRM software

Microsoft Office

Job description

You will lead client calls, document actions, coordinate with product and support teams, and support renewals and expansions. A Bachelor’s degree in a relevant field and 3+ years of client‑facing experience are required, along with strong communication, organization, and problem-solving skills.