Software Technologist II

earthsoft; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

earthsoft is seeking a Software Technologist II to provide technical support on EQuIS products. Responsibilities include training team members, assisting customers, and troubleshooting issues. Ideal candidates should have knowledge of business software and a background in STEM fields.

This position emphasizes teamwork and client satisfaction, with a commitment to equal employment opportunities.

Qualifications

• 1-3 years of work experience in a related field.
• Basic understanding of EarthSoft's internal workflow.
• Experience in customer support of software/web applications.

Responsibilities

• Train other team members in team products and processes.
• Provide general product technical support to customers.
• Create thorough ticket summaries, user stories, and bugs.

Skills

Intermediate problem‑solving skills

Basic understanding of environmental data

Experience with Office 365

EQuIS product experience

Education

Academic or work experience in STEM fields

Tools

Zoho Desk

Microsoft DevOps

SSMS

Job description

Software Technologist II

EQuIS is the premier environmental and geotechnical data management system in the world. EQuIS is used by many government agencies, industrial property owners, over 300 consultants, and over 400 analytical labs around the world. Many USEPA regions, state regulatory agencies, and other government organizations use EQuIS. EQuIS interfaces with ArcGIS for advanced environmental decision support and data analysis. Many other software companies link with EQuIS.

As a Software Technologist II, you are a member of a support team within the EarthSoft Support Group with moderate experience. You understand your team’s assigned products and provide exceptional technical support to customers using those products. Your team’s success is measured in overall client satisfaction with, and inherent value of, those products. Your individual success is as a part of the team; individual team members are not successful if the team fails to meet its goals.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This job description is intended to provide a general overview of the position and does not encompass all tasks that may be assigned.

Responsibilities

• Train other team members in team products and processes.
• Provide general product technical support to customers.
• Directly assist customers and internal staff with the installation and use of EQuIS products.
• Directly assist customers and internal staff with testing and problem‑solving standard configurations.
• Create thorough ticket summaries, user stories, and bugs.
• Conduct effective client meetings.
• Actively participate in forum conversations.
• Awareness of obligations as defined in the EarthSoft Software Maintenance Agreement.
• Actively participate in team communication/knowledge sharing during team meetings.
• Coordinate and collaborate amongst various EarthSoft departments and groups.

Requirements

• Intermediate problem‑solving skills.
• A basic working knowledge of other EarthSoft‑selected business software, including Zoho Desk and Microsoft DevOps.
• Basic understanding of EarthSoft clients’ contracts and the Business Partner Program.
• Know EarthSoft’s internal workflow, industry, and clients.
• EQuIS product experience required.
• A basic working knowledge of tools required for advanced troubleshooting (e.g., SSMS).
• Experience with Office 365 and customer support of software/web applications.
• A basic understanding of environmental data, data management, and databases is helpful.
• Academic or work experience in STEM fields (e.g., Chemistry, Environmental, or Geological Sciences (or similar), Computer Science, Engineering, or Geography) with 1‑3 years of work experience in a related field.

Compensation

Commensurate upon Experience

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.