Remote Entry Level Specialist | Customer Service & Client Support | Work From Ho

AIL; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

100% Remote

Flexible scheduling

Training & mentorship

License guidance

Performance bonuses

Job summary

AO Globe Life is hiring remote Benefits Specialists to serve working families nationwide. You will educate clients on available life, accident, and health insurance options, guide enrollment, and provide ongoing support from a home-based environment.

No prior insurance experience is required as comprehensive training and mentorship are offered. Applicants must be able to work remotely within the United States, communicate effectively, and manage scheduling flexibly.

Qualifications

• Strong communication and listening skills.
• Comfort with Zoom and phone-based interactions.
• Ability to guide clients through benefits options and enrollment.

Responsibilities

• Meet clients via scheduled Zoom/phone appointments and build relationships.
• Explain life, accident, and health insurance options and answer questions.
• Guide clients through applications and enrollment with accurate documentation.
• Provide ongoing client support and policy service recommendations.
• Maintain accurate digital records and adhere to licensing requirements.

Skills

Excellent communication

Active listening

Zoom & phone communication

Tools

Zoom

Job description

Remote Entry Level Specialist / Customer Service & Client Support / Work From Home AO Globe Life | 100% Remote | U.S. Applicants | Flexible Schedule | Training & Mentorship Provided Serve Working Families. Build Your Career. Create Your Future From Home.

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Benefits Specialists. In this role, you'll connect with working families, veterans, union members, and other eligible clients who have requested information about available benefits. You'll help them understand their options, answer questions, assist with enrollment, and provide ongoing client support. Whether you're beginning a new career, changing industries, or bringing years of professional experience, previous insurance experience is not required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.

Why Choose AO Globe Life?

• 100% Remote / Work From Home
• No Insurance Experience Required
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Weekly Commission-Based Pay + Bonuses
• Flexible Scheduling
• Training & One-on-One Mentorship
• Renewal & Residual Income Opportunities
• Leadership & Career Advancement

What You’ll Do

Connect & Build Relationships

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals who have requested benefit information
• Ask questions to understand each client's needs and priorities
• Build professional, long-term relationships
• Deliver a positive and personalized client experience

Educate & Guide Clients

• Explain available life, accident, and supplemental health insurance options
• Answer questions regarding benefits and coverage
• Help clients understand available solutions
• Recommend appropriate options based on individual needs
• Guide eligible clients through applications and enrollment
• Complete required documentation accurately

Provide Ongoing Client Support

• Assist existing clients with policy-service needs
• Conduct policy reviews
• Help with beneficiary updates
• Answer policy and coverage questions
• Provide appropriate claims-related guidance and support
• Maintain accurate digital records
• Follow applicable company procedures and state insurance requirements

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity, not a guaranteed hourly or salaried customer-service position. Income opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Uncapped personal production potential
• Renewal income
• Long-term residual income opportunities
• Leadership compensation as you advance
• Additional performance incentives

Your income is influenced by your activity, consistency, production, and results, and individual earnings vary.

Flexible Scheduling

Create a schedule that supports your personal responsibilities while maintaining the consistency needed to serve clients and build your career. This opportunity is well suited for individuals who value independence but are also self-disciplined, organized, dependable, and accountable with their time.

No Experience? We’ll Help You Learn

Previous insurance experience is not required. Training and development may include:

• Structured virtual onboarding
• State insurance licensing guidance
• Product and benefits education
• Customer-service training
• Client relationship development
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Weekly coaching
• One-on-one mentorship
• Professional development
• Leadership training

Because this position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities. Licensing guidance and support are provided.

Benefits & Professional Support

Eligible and qualifying representatives may have access to:

• Medical insurance premium reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Union representation where applicable
• Professional coaching and mentorship
• Leadership development programs
• Modern virtual business technology and resources

Eligibility and qualification requirements may apply.

Performance Rewards & Recognition

Strong performance may provide opportunities to qualify for:

• Company-sponsored incentive travel
• Leadership conventions and conferences
• Performance bonuses
• Recognition programs
• Achievement awards
• Team-building events
• Advanced professional-development opportunities

Leadership & Career Advancement

AO provides opportunities for individuals who want to develop beyond an individual client-facing role. As you gain experience and demonstrate consistent performance, you may have opportunities to develop skills in:

• Training and mentorship
• Recruiting and onboarding
• Coaching
• Team development
• Client relationship management
• Leadership
• Business development

Potential advancement may include:

• Benefits Specialist – Trainer/Mentor – Team Leadership – Management – Advanced Leadership

Advancement is based on performance, consistency, professional development, and demonstrated leadership ability—not simply tenure.

Who We’re Looking For

• An excellent communicator and active listener
• Friendly, professional, and comfortable working with people
• Customer-focused and service-oriented
• Self-motivated and accountable
• Goal-oriented and performance-driven
• Organized with strong time-management skills
• Adaptable and comfortable learning new systems
• A confident problem solver
• Comfortable working independently from home
• Comfortable communicating through Zoom and phone
• Coachable and receptive to feedback
• Interested in long-term professional and financial growth Experience in customer service, healthcare, hospitality, retail, banking, education, administration, call centers, military service, financial services, client relations, or sales can transfer well to this opportunity. No previous insurance experience is required.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable using Zoom and web-based technology
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families, including labor union members, veterans, associations, credit union members, and their families. Our representatives help clients understand supplemental insurance and financial-protection options while providing professional service throughout the client relationship. Our culture emphasizes service, integrity, accountability, mentorship, professional development, and performance-based growth. Our Mission Protect Every Child. Serve All Working People.

100% Virtual Interview Process

Qualified applicants will first receive a brief career overview explaining the opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities. Candidates interested in continuing will then have the opportunity to schedule a live virtual interview through Zoom with our hiring team.